Ahmed Sultan | ahmedsultan.pro
Practical worksheet — adapt to your context

A conversation that enables
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Open with a specific situation: Let us review what happened when...

Describe the observation: I saw... / I heard...

Hear the employee: How did you see it? What helped or got in the way?

Connect to the need: What did the customer and team need? What was the agreed standard?

Check conditions: capability, authority, tools, and time.

Agree a pilot: what will you try, and what support or process will change?

Clarify ownership: what can the employee decide, and what do they need from you?

Close with a step, owner, review date, and observable evidence.

Review what worked and what needs refinement without blaming the person for a barrier outside their control.


Use the questions that serve your situation and adapt them to your team.