Ahmed Sultan | ahmedsultan.pro
Practical worksheet — adapt to your context

Performance measurement plan
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Pilot / sector / version / agreement date:

1. Intended outcome: what should change, for whom, and why?

2. Measure: name, definition, unit; for a rate, numerator, denominator, and exclusions.

3. Baseline: value, period, sample, and source. If missing, define collection, owner, and timing before comparison.

4. Target: agreed value, time horizon, and rationale.

5. Application evidence: observable behaviour or operating practice to track before expecting the outcome.

6. Quality safeguard: what must not deteriorate, such as resolution accuracy, fairness, or team workload?

7. Data: source, permission to use it, collection frequency, access, and retention boundaries.

8. Ownership: intervention owner, collector, validator, and review decision-maker.

9. Data quality: completeness, consistent definitions, sample size, and treatment of missing values.

10. Comparison: suitable time window, comparison group, or phased implementation where feasible; document limitations.

11. Concurrent factors: demand, resources, system changes, seasonality, or another intervention.

12. Review: date, continuation/refinement/stop criteria, and safety thresholds requiring a stop.

13. Conclusion: what does the evidence support, and what limits attribution?

14. Change log: record what changed in measures, targets, or scope, why, when, and who approved it. Retain the previous agreement.

Measurement is designed from day one; outcomes follow an agreed time horizon. This general worksheet does not replace organisational controls.


Use the questions that serve your situation and adapt them to your team.