Begin with the performance needed
Choose a task that influences the intended outcome. Define the behaviour and its standard. Establish whether capability is the gap and whether the working conditions will allow people to use what they learn.
Make practice recognisable
Use situations from the sector: an unclear request, a judgement call, or a handover between teams. Give people specific, respectful feedback, another attempt, and a meaningful opportunity to demonstrate readiness.
Follow capability into daily work
Agree an application task, observation tool, and review with the leader. Track use and quality, then examine the relationship with the intended outcome alongside changes in demand, systems, and staffing.