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IN PRACTICE / AMSA ACADEMY

Preparing trainers
to build a colleague’s capability.

The AMSA Academy departmental trainer programme connects practice, assessment, and workplace readiness. Certification depends on observed performance against a clear standard.

Programme design and readiness assessment

Two days
of preparation and practice
17 criteria
for observing trainer performance
Within 30 days
workplace training session for certification

The challenge

A supervisor needs to help a colleague perform a task independently. Practice must reveal how the trainer explains the work, allows the learner to try, checks performance, and gives specific feedback.

My contribution to the work shown

Learning design for the departmental trainer programme: structuring learning and practice, preparing facilitation guidance, and connecting assessment with workplace application. These elements support the leader and authorised assessor in following readiness.

What was designed

Participants practise ABC: gain Attention, Break down the task, and Check independent performance. The learning journey includes preparation, demonstration, peer practice, feedback, and an application plan, supported by a 17-criterion assessment rubric.

The route into the workplace

The two days provide preparation and rehearsal. The day-two assessment indicates readiness for a certification attempt. An authorised assessor then observes a real workplace training session within 30 days, with coaching and further attempts according to programme requirements.

What the evidence establishes

The materials document programme structure, readiness criteria, and the assessment route. Duration, criteria, and the deadline describe requirements. Certification rates, workplace use, and changes in operating outcomes need to be examined in each delivery’s assessment and follow-up records.

What I carry into future design

Build around a work task, meaningful practice, and a clear assessment standard. Arrange application and leader support before learning ends. The spirit of Hafawah shows in respect for the learner and the conditions that help them try, learn, and perform.

THE NEXT STEP

Which performance priority
would you like to work on?

Start with the challenge your people or customers face. We can discuss the intended outcome, conditions for delivery, and a focused pilot suited to your context.

Discuss your performance priorities